Frequently asked questions

A valid driver's license (Dominican or from your home country; foreign licenses are valid for short stays), an ID or passport, and a credit card in the main driver's name for the security deposit (a hold, not a charge).

If your license is not in the Latin alphabet, bring an International Driving Permit as well.

At delivery we hold an amount on your credit card. It is not charged. It depends on the car you booked: each one has its own figure according to its category, and you see it in the summary before you confirm.

When you bring the car back it is inspected. With no damage and no outstanding fines, we initiate the full release of the deposit within 24 business hours; your bank usually reflects it in 1 to 7 business days.

If damage does turn up, the deposit stays held while it is assessed: the repair is quoted by the workshop first and you are told the figure with parts and labor itemized. Nothing is deducted before that.

With the quotation in hand, only what the repair cost is deducted from the deposit and the difference goes back to you. For example: if US$350 was held and the repair came to US$120, US$230 returns to you. Were the repair to cost more than the deposit, you are told the difference before it is charged.

The Refund, changes and cancellation policy applies. Within the free period stated in your booking, everything you paid stays as a credit balance; outside that period or if you do not show up, the cancellation fee stated in your booking is deducted and the rest stays as a credit balance. The balance does not expire and is used on your next bookings; if an invoice had been issued, a credit note is issued.

You can do it from «My bookings» or by messaging us on WhatsApp.

Yes, if you return it after the agreed date and time without our prior authorization (section 5 of the Terms and Conditions): up to 2 hours, each hour costs 1/24 of the daily rate; from 2 to 24 hours, one full extra day; more than 24 hours, the daily rate for each day and the matter goes to legal action.

If you need more time, message us on WhatsApp before your return time: we extend the rental based on the car's availability and there is no delay to charge. If it is already booked, we offer you another car.

Yes, on every car. Drive anywhere in the country with no mileage charges.

No. Our agreements and insurance policies cover the territory of the Dominican Republic only.

Only the main driver and any additional drivers named in the agreement. Add the additional driver when booking; you see the cost in the summary, and they must show their license at delivery.