Rental conditions

Handover includes a joint inspection of the vehicle. The odometer, fuel level and any pre-existing damage are documented, with photographs attached to the agreement.

The return repeats the same procedure. Damage not recorded at handover is deemed to have occurred during the rental.

Every one of our vehicles goes out with a single insurance: Full insurance, included in the price. There are no tiers or covers to choose and it is not charged separately. Major damage is borne by the policy, not by the customer. For example, a collision, a write-off or a theft.

Minor damage that is not claimed on the policy, such as a parking-lot scuff, is disclosed to you in detail on return and charged under our Terms and Conditions. The reason is simple, and we say it before rather than after: if it were built into everyone's rate, careful drivers would end up paying for other people's carelessness.

The insurance does not cover damage from negligent driving, driving under the influence, driving off suitable roads, or driving by anyone not named in the agreement.

The charges that may apply are those in our Terms and Conditions: late return without prior authorization (section 5), missing fuel at market price plus an administrative service fee (section 7), fines and tolls plus an administrative processing fee (section 8), lost or damaged keys (section 10), smoking in the vehicle —deep cleaning, upholstery, days out of service and an administrative fee— (section 11), days out of service after an accident attributable to the renter (section 12), and damage based on the workshop quote.

Each charge is disclosed to you with its detail and applied to the security deposit or the registered card, or paid through the other accepted payment methods.

Message us on WhatsApp right away. We tell you what to do and arrange the assistance you need.

Cancel or change: from «My bookings» or on WhatsApp. Within the free period stated in your booking there is no fee; outside it, or if you do not show up, the cancellation fee stated in your booking applies. Any amount due to you stays as a credit balance for future bookings, with no expiry; if an invoice had been issued, with a credit note.

Saver rate (when offered): paid in full when booking, at a discount; its cancellation conditions are shown when you choose it, and any amount due also stays as a credit balance.

The money is refunded by the same means if we charged you too much or twice by mistake, if we cannot deliver the booked vehicle (or, at your choice, another of the same or higher category at no cost), or if you withdraw within 3 business days of a remote booking. The full detail is in the Refund policy.

It is a hold on your card, not a charge. After the compliant return of the vehicle we initiate its release within 24 business hours; the issuing bank usually reflects it in 1 to 7 business days. Outstanding charges may be applied to the deposit before the rest is released (section 1 of the Terms and Conditions). A cash or bank-transfer deposit is returned by the same means within 5 business days.